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FAQ — Frequently Asked Questions
What photos are best to send?
Clear, high‑resolution photos (min. 2–3 MP). Best a frontal face photo, natural lighting, without strong shadows or filters. If you want a specific expression or angle, include additional profile and smiling shots. Avoid blurry, heavily darkened or heavily filtered photos.
How many photos can I add?
Typically 1–3 photos of one person are enough. You can add up to 10 photos per order (e.g. different angles, outfits, references).
Need more — contact us before ordering.
Can I order a figurine for a couple or family?
Yes. You can order multi‑figurine sets (couple, family).
Each character is ordered separately in the configurator, but we can prepare a group design on request (a surcharge for composition/scene may apply).
Can the figurine have a specific outfit or props?
Yes — we offer customization of outfits, hairstyles and simple props (e.g. glasses, hat, instrument).
Do you do projects for businesses?
Yes — we handle B2B orders: corporate gadgets, awards, gifts for employees/clients, corporate mascots. We offer volume discounts, branded versions and prototypes.
How long does production take?
Process: character design from photos → 3D printing → hand finishing → hand painting → shipping. Standard production time is 7–10 business days from order. Exact timing will be provided in the confirmation email.
How is delivery handled?
Courier shipping with tracking number. Domestic delivery usually 1–3 business days after dispatch. International delivery depends on the country — time and cost are finalized at order completion. Shipping costs and options (insurance, express) are shown before payment.
Is the figurine suitable as a gift?
Yes — that is ToonFig’s main idea.
You can also order a voucher (see below) if you need a flexible date.